Frequently asked questions

VOLENG offers independent applications and optional suites for Field & Planning, Business, Agenda and Resto. Choose the tools that fit your work.

No. Start with one application or a suite; add others as your needs change.

Yes. Your organization can add eligible applications without creating another workspace.

Authorized users can move between their activated VOLENG applications using the product switcher without signing in each time.

Where available, users can choose a light or dark interface without changing their organization data.

An unplanned order exists but does not yet have a confirmed planning slot or assignment.

Yes, the basic customer form is available in the order workflow when your role allows creating customers.

Manual planning, a Planning Wall, technician assignment and basic order handling support daily scheduling.

Order Lite supports creating, pricing and scheduling basic jobs. Order Management adds advanced queues, follow-up, workflow and reporting under a separate license.

Yes, authorized users can enter a basic order price. Full accounting, invoicing and finance reports require the Finance application.

Capacity helps planners compare available team resources with planned workload and identify potential overloads.

Where import is enabled, open Orders, select Import, check the detected columns and flagged rows, then confirm.

Approved availability exceptions can be reflected in planning, helping dispatchers avoid assigning unavailable technicians.

Basic helps create practical daily routes, group nearby jobs and review capacity and travel.

Advanced offers more planning controls and route constraints for teams with more complex scheduling needs.

Pro is the higher optimisation tier for demanding planning scenarios and larger workloads. Actual limits depend on the active subscription.

No. Smart Planning proposes routes and assignments; authorized planners retain control over review and changes.

They are alternative upgrade levels. Choose the level that fits your team rather than paying twice for the same base.

Yes. An authorized organization administrator can invite users and assign application access. HR is for extended employee and workforce management.

People records describe employees or bookable professionals. Users have login identities and role permissions; a person does not always need a login.

With Fleet enabled, use the maintenance records to follow service items, planned dates and associated vehicles.

Basic vehicle assignment can support field planning. Advanced maintenance, documents and fleet reporting require Fleet.

An invoice is overdue when its payment due date has passed and its recorded balance remains unpaid.

Finance provides tools to register expenses, invoices, payments and reporting, subject to your subscription and role.

Depending on your configuration, Fleet can track other business assets such as equipment or tools.

Yes. When a public booking page is enabled, customers can choose available services and times online.

Appointment changes depend on the organization’s booking rules and the links included in its messages.

Agenda can send configured confirmations and reminders through the channels enabled for the organization.

Reception provides arrival check-in, queue tickets, self-service kiosk flows and waiting displays when enabled.

No. A professional can be bookable as a person without being a user with login access.

Yes. A Resto shop can publish a customer menu where visitors place orders directly, without a third-party food marketplace.

The kitchen workflow shows incoming orders and their preparation statuses when Kitchen is enabled for that shop.

Available order types depend on the shop settings. The shop can enable supported fulfillment methods.

Where supported by the shop configuration, the operator can pause accepting new online orders and resume later.

No. Payment methods are configurable by the shop. Online card payment requires a separate supported payment-provider setup.

VOLENG Resto is designed for direct customer ordering rather than marketplace commissions. Your subscription and any payment-provider fees are shown separately.

Select eligible applications, verify your email and explore the trial. No credit card is required for the current cardless trial flow.

The cardless trial does not automatically charge you. A paid subscription must be selected and confirmed to continue.

Displayed starting prices are generally per organization. User and activity limits can vary by product or plan; check your selection summary.

Eligible annual plans may offer a discount. The final amount and tax are calculated in the live checkout or subscription summary.

You can request or activate additional eligible applications and upgrades as your organization grows, subject to the subscription terms.

VOLENG applies application subscriptions, user roles and permissions. A user only sees the areas they are authorized to access.

No. Give staff only the rights they need and keep administrator access limited to responsible users.

An authorized administrator can use the settings of each activated product. Available controls depend on the role and subscription.

Use a small sample first, verify columns and dates, review errors, and only then import the complete file.

Open Support from the website or workspace and submit a request with a clear subject and description.

When a request is successfully submitted, VOLENG returns a ticket reference for follow-up.

Describe what happened, the relevant application, steps to reproduce and any non-sensitive screenshot. Never send passwords or API secrets.