Frequently asked questions

VOLENG offers four independent products: Operations, Workforce / HR, Fleet and Finance. Use one on its own or connect the products you need, with Control Center included for administration.

No. Operations, Workforce / HR, Fleet and Finance each work on their own. You can start with just one product and add others later. Control Center is included with your workspace.

The workspace switcher in the top bar lets an authorized user move between products without signing in again.

Open VOLENG Academy. It uses current product screenshots, numbered guidance markers and optional voice narration.

Yes. The workspace supports light and dark visual themes as a personal interface preference.

Open Operations Home, review unplanned and overdue work, check Capacity and workforce availability, then open Planning.

An unplanned order exists in the order register but does not yet have a confirmed planning slot or assignment.

Open Orders and choose Import. Review the detected columns and rows that need attention, then confirm the import.

Capacity compares available workforce capacity with planned workload and highlights utilization and risk across week, month and year views.

To Do centralizes operational exceptions and follow-up items so operations teams can work from one actionable queue.

Field gives office users a live view of field execution such as travelling, on-site and completion states.

Open Operations > Team and choose Team Calendar. It shows availability, absences and work readiness by date.

Person Agenda is the individual calendar inside Operations > Team. Select a person and switch Day, Week, Month or Year to review that person’s availability.

Working is green, Sick is red, Training is orange, Holiday is purple, Unavailable is blue and Day off is slate.

Open Workforce / HR > People and use the Add person action.

People stores workforce and employment records. Users & Roles in Control Center manages application access and permissions.

Approved availability exceptions can be used by Capacity and Planning so planners can avoid assigning unavailable workers.

Training & Certificates highlights expiring or expired records so HR can follow up before operational eligibility is affected.

Payroll prepares approved work-time information for payroll processing or export; it does not replace every external payroll provider.

Yes. People supports search and contextual filters so you can narrow the workforce register.

Yes. The asset register can also contain devices, tools and safety equipment where appropriate.

Assignments link vehicles or other assets to employees and make responsibility visible from a single register.

Open Maintenance, add the service item, select the asset and date, and follow the item until it is completed.

Use Fleet > Documents to track document type, validity and the related vehicle or asset.

Yes. Reservations can be used to plan vehicle use and avoid conflicting bookings.

The KPI cards are interactive pivots. Selecting Invoices, Payments received, Open balance or Overdue balance filters the register below.

Customer master data is maintained in Finance > Customers and is reused by invoice workflows.

Open Payments and use the add action to record the customer, invoice reference, amount, date and payment method.

It is an unpaid amount whose due date has passed according to the invoice data.

Yes. Finance > Expenses stores expense records by category, supplier, amount, date and status.

Centralization avoids duplicated settings in every product and gives administrators one predictable place to manage the workspace.

Open Control Center > Product Settings and select the product you want to administer.

Apps & Add-ons are managed centrally in Control Center rather than repeated inside every product.

All cross-product and external connections are managed from Control Center > Connections.

Analytics & Power BI appears in Control Center when the paid reporting add-on is active. Core products keep their operational views; advanced reporting is not a free standalone menu.

Audit provides a history of recorded workspace changes, users and timestamps for administration and follow-up.

VOLENG uses role and permission controls. Visible navigation and actions depend on the user’s assigned access.

No. Give users only the access required for their role and keep administrative permissions limited.

Start with a small controlled file, verify the detected columns and mapping, then review flagged rows before importing the complete production file.

Check required columns, date formats, unique references, customer mapping and rows flagged for review.

Yes. Academy lessons use the current approved screenshot set and show numbered markers for the key areas of each screen.

Yes. Voice narration can be started or paused from the Academy lesson controls.