Frequently asked questions
Practical answers for Operations, Workforce / HR, Fleet, Finance, Control Center, access and imports.
GeneralWhat is VOLENG?+
VOLENG is a connected business workspace that brings Operations, Workforce / HR, Fleet, Finance and centralized administration into one platform.
GeneralDo I need every product?+
No. Products can be activated according to workspace needs. Control Center remains the central administration area.
GeneralWhat is the product switcher?+
The workspace switcher in the top bar lets an authorized user move between products without signing in again.
GeneralWhere can I learn how each VOLENG screen works?+
Open VOLENG Academy. It uses current product screenshots, numbered guidance markers and optional voice narration.
GeneralDoes VOLENG support dark mode?+
Yes. The workspace supports light and dark visual themes as a personal interface preference.
OperationsWhat is the recommended start of the day?+
Open Operations Home, review unplanned and overdue work, check Capacity and workforce availability, then open Planning.
OperationsWhat is an unplanned order?+
An unplanned order exists in the order register but does not yet have a confirmed planning slot or assignment.
OperationsHow do I import orders?+
Open Orders and choose Import. Review the detected columns and rows that need attention, then confirm the import.
OperationsWhat does Capacity show?+
Capacity compares available workforce capacity with planned workload and highlights utilization and risk across week, month and year views.
OperationsWhy use To Do?+
To Do centralizes operational exceptions and follow-up items so dispatch can work from one actionable queue.
OperationsWhat is Field used for?+
Field gives office users a live view of technician execution such as travelling, on-site and completion states.
Workforce / HRWhere do I create an employee?+
Open Workforce / HR > People and use the Add person action.
Workforce / HRWhat is the difference between People and Users & Roles?+
People stores workforce and employment records. Users & Roles in Control Center manages application access and permissions.
Workforce / HRHow do absences affect Operations?+
Approved availability exceptions can be used by Capacity and Planning so dispatch can avoid assigning unavailable workers.
Workforce / HRWhat happens when a certificate is expiring?+
Training & Certificates highlights expiring or expired records so HR can follow up before operational eligibility is affected.
Workforce / HRWhat is Payroll in VOLENG?+
Payroll prepares approved work-time information for payroll processing or export; it does not replace every external payroll provider.
Workforce / HRCan I search employees by role or skill?+
Yes. People supports search and contextual filters so you can narrow the workforce register.
FleetCan Fleet manage more than vehicles?+
Yes. The asset register can also contain devices, tools and safety equipment where appropriate.
FleetHow do Assignments work?+
Assignments link vehicles or other assets to employees and make responsibility visible from a single register.
FleetHow do I track maintenance?+
Open Maintenance, add the service item, select the asset and date, and follow the item until it is completed.
FleetWhere do I store insurance or inspection documents?+
Use Fleet > Documents to track document type, validity and the related vehicle or asset.
FleetCan a vehicle be reserved?+
Yes. Reservations can be used to plan vehicle use and avoid conflicting bookings.
FinanceHow do invoice KPI cards work?+
The KPI cards are interactive pivots. Selecting Invoices, Payments received, Open balance or Overdue balance filters the register below.
FinanceWhere do invoice customers come from?+
Customer master data is maintained in Finance > Customers and is reused by invoice workflows.
FinanceHow do I record a payment?+
Open Payments and use the add action to record the customer, invoice reference, amount, date and payment method.
FinanceWhat is an overdue balance?+
It is an unpaid amount whose due date has passed according to the invoice data.
FinanceCan I register company expenses?+
Yes. Finance > Expenses stores expense records by category, supplier, amount, date and status.
Control CenterWhy are settings centralized in Control Center?+
Centralization avoids duplicated settings in every product and gives administrators one predictable place to manage the workspace.
Control CenterWhere are product settings?+
Open Control Center > Product Settings and select the product you want to administer.
Control CenterWhere are Apps & Add-ons?+
Apps & Add-ons are managed centrally in Control Center rather than repeated inside every product.
Control CenterWhere are Connections managed?+
All cross-product and external connections are managed from Control Center > Connections.
Control CenterWhere are reports?+
Central reporting is available in Control Center > Analytics & Reports.
Control CenterWhat is Audit?+
Audit provides a history of recorded workspace changes, users and timestamps for administration and follow-up.
Access & SecurityWhy can another user see fewer menus than I do?+
VOLENG uses role and permission controls. Visible navigation and actions depend on the user’s assigned access.
Access & SecurityShould everyone be an administrator?+
No. Give users only the access required for their role and keep administrative permissions limited.
Data & ImportHow should I test a bulk import?+
Start with a small controlled file, verify the detected columns and mapping, then review flagged rows before importing the complete production file.
Data & ImportWhat should I verify before a bulk import?+
Check required columns, date formats, unique references, customer mapping and rows flagged for review.
AcademyDoes Academy follow the current VOLENG interface?+
Yes. Academy lessons use the current approved screenshot set and show numbered markers for the key areas of each screen.
AcademyDoes Academy include voice guidance?+
Yes. Voice narration can be started or paused from the Academy lesson controls.